I get quite a few questions about Sony Play Memories Camera Apps and the issues always always trace back to the camera apps aren’t up to date.
There are a couple ways to update apps on these Sony app-enabled cameras: Sony a7, a7R a7S, a7II, a7RII, a7SII, a6500, a6300, a6000, a5100, RX100 III, RX100 IV, RX100 V, RX10 II, RX10 III, RX1R II, NEX-6, NEX-5R, NEX-5T
You can update apps directly on from the Apps tab of your Sony app-enabled camera LCD using WiFi connection, BUT it’s not always easy to do this using a small LCD and it won’t tell you if the apps are up to date – it just shows they are installed.
But the better and easier way to update or install Sony Play Memories Camera Apps and to be certain you’ve got the latest version is to install or update apps with your camera connected to a computer. So that’s what we’ll do.
PLEASE NOTE: Paid apps rely on Sony PlayStation network. If that is not available in your home country – Paid apps cannot be purchased.
Connect to the Sony Play Memories Camera App Store at sony.net/pmca.
Please Note: Camera App Downloader is ONLY COMPATIBLE with Safari, Chrome and Internet Explorer browsers!
Firefox, Opera and Microsoft Edge browsers are NOT Supported!
Mac OS 10.13 High Sierra is NOT Supported.
Windows 10 Users: Your default browser is no longer Internet Explorer – it’s Microsoft Edge. You must open open Internet Explorer or the Play Memories downloader will NOT work.
Disconnect all other USB devices and plug USB camera cable directly into computer – not through a hub.
Disable security software while downloading apps or running updates.
If you already have a Play Memories account – Sign In. If you don’t have an account click “Create an account”. Once you’re signed in click the “My Apps” Tab
Connect your Sony app-enabled camera. In order to download camera apps via computer, you need to set USB Connection to MTP and USB LUN Setting to Single.
Menu > Setup > USB Connection > MTP
Menu > Setup > USB LUN Setting > Single
Connect your Sony app-enabled camera using the USB cord that came with the camera and turn it on.
Click “Connect a camera” in the upper left side of the screen.
Play Memories will verify the connection.
Play Memories will show which apps need updates or suggest apps you might wish to install.
Click the icon of any Apps you wish to update or add.
If you wish to purchase apps (many are free) you need to either enter your credit card or put money in a PayPal Wallet.
I suggest you enter your credit card and bypass Paypal. I know you may not want to enter your credit card. But it works much better than the PayPal Wallet. Besides, you have to enter a credit card at the Apple App store and this is no different – so just do it.
This panel will also tell you if any camera firmware is not up to date:
Once the updates run – Play Memories will show all the apps are up to date for that camera.
You can poke around for more apps to purchase or download.
Once you’re done, close the browser window. If you have more than one camera you must close the window and reconnect each time to run the updates for another camera.