Check out Sony Imaging PRO Support if you’re looking for premium pro support service for your Sony cameras. Sony Pro Support offers qualifying pro members dedicated phone and email support, expedited repairs and reduced shipping on repairs, evaluation loaners, three camera and/or lens maintenance services per year and invitations to special events.
Sony Imaging PRO Support is currently available in the USA, Japan, Germany, Australia and Hong Kong.
Depending on demand and success in these countries, Sony Imaging PRO Support could expand to more. If Sony Pro Support is not offered in your country – contact Sony in your country or region.
Sony Imaging PRO Support USA Membership Benefits Include:
• Dedicated Phone & Email Support
• Invitation to special events
• Evaluation Loaners (try before you buy)
• Repair Facilitation Loans if repair turnaround time is not met
• Three camera and/or lens maintenance services per year
• Covered Inbound/outbound shipping cost
(Membership Benefits vary between regions. Consult the program terms and conditions in your area.)
Qualifying Applicants Must Meet All the Following Requirements:
• Own a minimum of 2 Sony Alpha Full-Frame interchangeable lens Cameras and a minimum of 3 Sony Zeiss and/or G Series lenses
• Be an active professional photographer (self-employed or an employee of a professional imaging business/organization)
• Provide professional work samples – either tear sheets or a business URL with galleries
• Pay an Annual Membership Fee*
*Sony Imaging PRO Support USA Membership is $100/year. Prices vary depending on region.
APPLY FOR SONY USA IMAGING PRO SUPPORT
READ UPDATE: Sony Expands Sony Imaging Pro Support Services
21 thoughts on “Guide to Sony Imaging PRO Support”
Brian-
Do you know how quick the turn around is for signing up?
Thanks,
-Ian
I do not. I only know that the application response process is faster then when the service launched.
Thanks. I will give it a go.
Who is doing the service?? Sony in-house or some private repair service?
I do not know about other countries; but Sony USA does not have an in-house repair facility. Repairs in the US are currently done by Precision Camera.
Having long been a Canon Pro Services member, with a single 1DX body, I question the absolute requirement for multiple SONY bodies. I find this off-putting. The lens requirements are on parity, however.
Canon has a point scale based on the price of the camera. Given that 1DX is more than double the price of a7II, I suppose that makes sense.
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Do you know if the A99 Qualifies?
I belielve it does in the USA. I’m not certain about the other countries…
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It would be nice if they’d count the Sony cinema cameras (FS5/FS7/F55/etc) as a camera body… considering the cheapest of them costs double what an A7RII does.
You can certainly make a case for that. As long as you have the qualifying lenses, you could apply and ask for an exception.
I was a Minolta Pro for 22 years and have a lot of G lenses and Sony gear so I just applied for the Sony Program. How do you know if your app when through and was received?
Thank you
Roger
They will contact you. I’m not certain how long the process takes. As long as you’re a pro with the required gear it’s likely pretty quick.
Read today there’s new walk-in location in Los Angeles? Is this true?! If so…FINALLY!
Yes, as I posted 4/19, walk-in Sony Pro Support locations coming in both LA and New York.
Brian: I believe one of the many benefits of Sony Pro Support is access to discounted rentals at LensRentals.com. If that is so, then what is the discount amount and why is not listed on this website as one of the benefits?
I’m not aware of any discount unless you mean the ‘try before you buy’ offers Sony PRO Support extends to members in certain items.
I am considering switching from Canon to Sony. Does Sony have an evaluation loaner program?
Yes. Sony PRO Imaging Support offers evaluation loans so you can try before you buy.