Sony Announces Replacement Program for Affected SDXC Memory Cards

Sony announces a replacement program for a portion of their SF-M, SF-M TOUGH & SF-G TOUGH SDXC cards. I own several SF-G series TOUGH cards in this recall and have never experienced a single issue with any of them as I do not shoot video using video speed mode – yet I recommend taking advantage of this replacement program regardless. Please see below to determine if you have an affected SD memory card and if you do, call Sony at 239-768-7669 to arrange for your card replacement.

Release Text

Regarding SD memory cards of SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly when shooting video on a camera* in video speed class mode.

* The camera compatible with video speed class V60/V90 etc. as recommended recording media.

We are offering free replacements for affected SD memory cards from June 11, 2020, through Mar. 31, 2022, subject to the limited warranty that accompanied the SD memory card. Please see below to determine if you have an affected SD memory card and call us at 239-768-7669 to arrange for your card replacement.

IMPORTANT PLEASE NOTE AND FOLLOW THESE INSTRUCTIONS:

Back up the data that you may have on the affected SD memory card to another device and before you return the affected SD memory card to Sony.

Delete and clear all SD memory card data before you return the affected SD memory card to Sony.

You acknowledge and agree that Sony will not be responsible for any data remaining on the SD memory card returned to Sony.

You acknowledge and agree that Sony cannot transfer data from your affected SD memory card to the replacement card.

We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.

As a result of the ongoing COVID-19 situation, some of our services may be impacted. We will try to minimize this, but delays may occur. We seek your kind understanding during this challenging period.

Applicable SD Memory Cards

Applicable SD Card Recall

SF-M Series

• SF-M64
• SF-M128
• SF-M256

Applicable cards can be identified by the presence of V60, R:277MB/s, and W:150MB/s on the card frontside.

SF-M TOUGH Series

• SF-M64T
• SF-M128T
• SF-M256T

SF-G TOUGH Series

• SF-G32T
• SF-G64T
• SF-G128T

How to check if your Memory Card is Affected

 

SF-M Series

Applicable cards can be identified by the presence of V60, R:277MB/s, and W:150MB/s on the card frontside. To check whether your card is affected, look for a star mark on the lower left corner on the back of the card. If your card has NO star mark, your card is affected by this issue.

Affected SF-M Series Cards

SF-M Series TOUGH Specification

To check whether your card is affected, look for a star mark on the lower left corner on the back of the card. If your card has NO star mark, your card is affected by this issue.

Affected SF-M Series TOUGH Specification Cards

SF-G Series TOUGH Specification

To check whether your card is affected, look for a star mark and an alphanumeric on the lower corner on the back of the card.

If your card has NO star mark and has an alphanumeric beginning with TV, your card is affected by this issue. (If your card has an alphanumeric beginning with TR, your card is not affected by this issue.)

Affected SF-G Series TOUGH Specification Cards

via: Sony


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