Sony Imaging PRO Support USA COVID-19 Update

Sony Imaging PRO Support

Sony Imaging PRO Support USA & Canada announce reduced phone hours of operation in response to the COVID-19 Pandemic

As you are aware, the current COVID-19 (Coronavirus) situation is impacting our call center staff availability. As a result, we anticipate wait times to be higher than normal over the next few weeks. We apologize for the inconvenience and encourage you to make use of our many online resources to help with questions regarding your Sony product.

Go to and select “Support” at the top of the page. There you will find links to our Support web site as well as our Community where you can post questions and find solutions from other Sony enthusiasts.

Because of the extended wait times, and limited coverage times, we encourage you to email your question or inquiry to and we’ll respond as soon as possible. Please also visit for additional resources and solutions.

Until further notice, PRO Support phone hours for US and Canada will be updated as follows:

M-F: 10:00AM to 8:00PM EST
Sat: 10:00AM to 5:00PM EST

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