Sony has issued a service advisory for a select number of FE 16-35mm F2.8 G Master lenses after they discovered some early production lenses are causing Sony full-frame cameras to stop working when the lens is attached.
According to the advisory, select Sony FE 16-35mm F2.8 GM lenses cause the camera to stop working when attached and prevent the camera’s screen from turning on. The advisory notes lenses between serial numbers 1800502 and 1823192 may be affected. If your lens’ serial number is within that range, Sony has a portal that will let you enter the serial number to see if your specific lens is affected by this recall. In the event it is, Sony says it will inspect and repair it free of charge through March 31, 2023.
from Sony Product Support
Dear Valued Sony Customer,
Some SEL1635GM FE 16-35mm F2.8 GM E-mount lenses may cause the camera to not operate correctly when the lens is attached.
To address this issue, subject to the terms and conditions in the Limited Warranty that accompanied the Affected Lenses, we will repair your Affected Lens, free of charge, until March 31, 2023.
We apologize for any inconvenience this may cause, and thank you for your understanding and cooperation.
• The camera may not operate while the lens is attached.
• The camera’s rear screen may not display correctly while the lens is attached.
Some SEL1635GM E-mount lenses with serial numbers between 1800502 and 1823192.
NOTE: Not all lenses within the serial number range are affected.
Use the form below to check the serial number of your SEL1635GM lens to see if it is affected by this issue. The serial number is listed on a plate on the Mounting Index at the bottom of the lens.
Click the CHECK YOUR SERIAL NUMBER button to open a new window where you can enter your serial number. After you check your serial number, note the result and close the window to return to this page.
After you click the Check button, the result will show just below your serial number.
• If the result is Your product is not affected, your lens is not affected by this issue.
• If the result is Your product is affected, Contact the Product Support team for further assistance.