Sony has issued a service advisory for a select number of FE 16-35mm F2.8 G Master lenses after they discovered some early production lenses are causing Sony full-frame cameras to stop working when the lens is attached.
According to the advisory, select Sony FE 16-35mm F2.8 GM lenses cause the camera to stop working when attached and prevent the camera’s screen from turning on. The advisory notes lenses between serial numbers 1800502 and 1823192 may be affected. If your lens’ serial number is within that range, Sony has a portal that will let you enter the serial number to see if your specific lens is affected by this recall. In the event it is, Sony says it will inspect and repair it free of charge through March 31, 2023.
from Sony Product Support
Dear Valued Sony Customer,
Some SEL1635GM FE 16-35mm F2.8 GM E-mount lenses may cause the camera to not operate correctly when the lens is attached.
To address this issue, subject to the terms and conditions in the Limited Warranty that accompanied the Affected Lenses, we will repair your Affected Lens, free of charge, until March 31, 2023.
We apologize for any inconvenience this may cause, and thank you for your understanding and cooperation.
Symptoms
• The camera may not operate while the lens is attached.
• The camera’s rear screen may not display correctly while the lens is attached.
Affected Lenses
Some SEL1635GM E-mount lenses with serial numbers between 1800502 and 1823192.
NOTE: Not all lenses within the serial number range are affected.
Use the form below to check the serial number of your SEL1635GM lens to see if it is affected by this issue. The serial number is listed on a plate on the Mounting Index at the bottom of the lens.
Click the CHECK YOUR SERIAL NUMBER button to open a new window where you can enter your serial number. After you check your serial number, note the result and close the window to return to this page.
After you click the Check button, the result will show just below your serial number.
• If the result is Your product is not affected, your lens is not affected by this issue.
• If the result is Your product is affected, Contact the Product Support team for further assistance.
Order Sony FE 16-35mm F2.8 GM Lens from B&H Photo | Amazon
2 thoughts on “Sony FE 16-35mm F2.8 GM Lens Check and Repair Program”
Hi Brian
Thanks for this reminder. Is this a worldwide recall?
I notice that the Sony UK website implies that they will only fix lenses that “have” the issue, not a that “may experience” the issue.
My lens is fine (at the moment) but it is listed?
Here’s what it says
“How to proceed:
Only a limited quantity of the produced units are susceptible of being affected by this rare phenomenon. Please validate that your specific unit might indeed be affected using our Serial Number Checker.
If you are experiencing these symptoms, and your Serial Number is validated, please go to a nearby Authorised Service Centre to proceed to the free repair (you will be redirected to an Authorised Service Centre locator if your Serial Number is validated)”
Cheers
Colin
Not all of the lenses in the serial number range are affected – only those with serial numbers that show up as affected in the linked website. If yours comes up when you run the serial number checker, contact Sony UK. Every country or region is responsible for cameras and lenses sold in that region. I’m only aware of the policy in North America.