Q: I’m getting this error message on my Sony camera: “This accessory is not supported by the device and cannot be used. Please verify the compatibility with the device.” What does this mean and how do I fix it?
A: Assuming that you’re not actually trying to mount an unsupported accessory in the Sony Multi-Interface shoe, that error can be caused when moisture shorts out the contacts at the front of the Multi-Interface shoe. The user manual suggests that you to always keep the plastic cover on the Multi Interface Shoe unless you have a flash, microphone or other accessory in the shoe. And this is why.
There are a few ways to fix this. You can try using a hair dryer on low to dry out the contacts. A friend came up with the idea of placing a small desk lamp above the shoe (not too close) and left it there overnight. In the morning the contacts were dry and error message was gone.
Once you clear this up, it’s extremely important to keep the hotshoe cover in place to keep moisture off the contacts at the front of the multi-interface shoe.
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